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Leadership And The Social Media Frenzy

I'm all-in on the trends created by social media.  This is natural because of my involvement (passion and revenue) in it.  Lois Kelly reminds us though, of how some elements are timeless-leadership.  You can read her post here.

If were a poor leader before the social media frenzy, then you're probably still a poor leader.  The way that changes is when you do something relating to your heart.  Anything less is a waste of time, and you don't have as much of that as you think.

I am encouraged by quality leaders who went into the social media arena strong, but are now stronger for the tools (Twitter, blogs, etc.) found there.

Which category do you fall into?  The answer will be an awakening-either way.

How Social Communities Are Impacting Customer Service

Lois Kelly gives us some compelling insight around Verizon's success with customers.  I thought this post was timely, considering the gains Verizon continues to make versus AT&T.  You can read more about that here.

Twitter Realities

I'm a user and fan of Twitter.  But I am also a thinker. 

Had a couple of new followers (or so I thought) join my community, but Twitter doesn't list them on my page of followers.  So are they following or not?  Time will tell.

With this issue simmering, I found this blog from Jim Long at Verge New Media.  I really dig his insights.  Coincidence or not, check out his thought provoking post on Twitter.

What Your Organization Could Learn From the U.S. Air Force

Caught this post from Lois Kelly today and I was shocked. 

I confess that I've never looked at the U.S. Air Force as being that progressive/innovative.  As Lois points out, they seem to understand social media and the impacts.

If the Air Force can do it, can't your organization?

Turning Static Into Dynamic

Found this site by way of Jeremiah Owyang's blog.  LiveWorld has created a "social" application called LiveBar, that has tremendous potential.  Sort of the turning what is static into what is dynamic idea.

Give me your thoughts.