One of the wisest things you can do in your career and life is to embrace discomfort. Really, its just about changing/learning in order to make your life a masterpiece. Once again, a masterpiece is not a respecter of your income, fame, family, car or social network. There is a masterpiece in you, and only you can get it out.
So what does discomfort do for your masterpiece?
- It keeps your senses on fire, as it relates to new trends and new paths.
- It keeps you away from group think (a poisonous exercise).
- It reminds you that you only have a limited time to get this life right.
- It reminds you that maybe you were put here to inspire others to discover.
- It reminds you that true success doesn't come without discomfort.
Some years ago, when I ran the halls of corporate America, I was teaching a group of associates about the idea of Creative Discomfort. In that workshop, I had the group (about 20 people) walk down and up 3 flights of stairs-backwards. It was priceless to see and absorb. Those people learned that day the cost of being in a state of discomfort. But what's inspiring is how they got used to walking up and down backwards. It didn't take very long for the group to realize how breakthroughs come-usually where we're afraid/unwilling to go.
John Moore over at Brand Autopsy has a wonderful post on THE Social Media MATRIX that reinforces my thoughts on Creative Discomfort. I love his connection to The Matrix.

American Express and Credit-Ability
Last week I received a letter from American Express explaining a credit decision made without my request. One of those random reviews I suppose. I decided to call them and ask for an explanation. Keep in-mind, American Express usually shines when it comes to service-with me. But on the day I called i was talking with....CREDIT OPERATIONS (hear the foreboding music).
Credit operations at American Express told me the decision was made based on their inability to find my D&B number. I told the representative not to worry, because I had the number handy. She gave two distinct warnings:
Some might think it would be a little strange for American Express to act this way, but I don't. Do you think it was a coincidence that I received a letter around the same time American Express announced setting aside $450+ million in loan loss reserves in the fourth quarter of 2007. Maybe it was just me being paranoid and upset.
Do you think the senior leaders at credit operations thought about the impact on me-the customer. Or do you think American Express was just knee-jerking their way to a credit decision? American Express needs to remember that at the heart of every transaction is the customer. Their opinions and feelings will impact the loyalty they have for the "brand." When an organization ignores this, negative consequences usually appear. Just ask Countrywide.
I still don't get the "don't call customer service" speech.
Posted on Monday, January 28, 2008 in Business Commentary | Permalink | Comments (2) | TrackBack (0)